Returns and Refunds Policy
If you are not entirely satisfied with your purchase, we are here to help. After all, we want you to be happy with your purchase.
We offer 30-day returns on full priced, unworn/as new items only. We do not offer exchange service, rather we refund you for your item so you can repurchase the item of choice.
We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Bree & Sam garment to prolong the life of it.
Please note we do not refund sale items; this includes flash sales or where discount codes have been applied.
Any shipping chargers occurred that is associated with a return are the responsibility of the customer.
Once we have received the item for return, please allow another 4 business days for your return to be processed and refunded.
Our Bree & Sam customer service team operates Monday to Friday between 10:00am and 5:00pm AEST.
One of our team members will respond to your email within 24 hours.
Any emails sent over the weekend will be answered on the following Monday.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging including canvas bags
- The product isn’t used or damaged
- The product is free from perfume smells or makeup marks
- The swing tag has not been cut or removed from the garment
Please contact us before you send the product so that we can provide you with the returns processing shipping postage label: email@example.com
We will ask you to send the product with its original packing.
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Bree & Sam in Australia at the customer’s expense, unless otherwise mentioned. We recommend using tracked shipping methods as Bree & Sam is not responsible for lost items.
Address for Returns
If you wish to return your item and it meets the refund criteria, please email us at firstname.lastname@example.org for approval and further instructions.
Please note, if your item is received and deemed not to meet refund requirements, you will be responsible for shipping fees to have the item returned. If payment is not received for return shipping the item will be destroyed after 14 days.
If you received a damaged product, please notify us immediately for assistance.
Sale items are non-refundable or exchangeable unless otherwise mentioned.
Bree & Sam. do not offer exchanges, but rather refunds only so you can repurchase your desired item.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com