Returns & Exhanges
If you are not entirely satisfied with your purchase, we are here to help. After all, we want you to be happy with your purchase.
We offer 30-day returns on full priced, unworn/as new items only. We do not offer exchange service, rather we refund you for your item so you can repurchase the item of choice.
We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Bree & Sam garment to prolong the life of it.
Please note we do not refund sale items; this includes flash sales or where discount codes have been applied.
Any shipping chargers occurred that is associated with a return are the responsibility of the customer.
Once we have received the item for return, please allow another 4 business days for your return to be processed and refunded.
Our Bree & Sam customer service team operates Monday to Friday between 10:00am and 5:00pm AEST.
One of our team members will respond to your email within 24 hours.
Any emails sent over the weekend will be answered on the following Monday.
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- The product is free from perfume smells or makeup marks
- The swing tag is still attached and has not been cut or removed
Please contact us before you send the product so that we can provide you with the returns processing shipping postage label: firstname.lastname@example.org
We will ask you to send the product with its original packing.
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Bree & Sam in Australia at the customer’s expense unless otherwise mentioned. We recommend using tracked shipping methods as Bree & Sam is not responsible for lost items.
If you received a damaged product, please notify us immediately for assistance.
Sale items are non-refundable unless otherwise mentioned in the marketing materials.
Bree & Sam don’t offer exchanges, but rather refunds only so you can repurchase your desired item.
If you have any questions about our Returns and Refunds Policy, please contact us:
Please note – We reserve the right to cancel any order at any time.
Shipping & FAQs
AUSTRALIAN SHIPPING CHARGES
Standard Shipping: AUD $12 for orders under AUD $100
Free shipping on orders over AUD $100
NEW ZEALAND SHIPPING CHARGES
Registered Standard Shipping (Tracking number provided): AUD $30 for orders less than AUD $300
Free shipping on orders over AUD $300
USA SHIPPING CHARGES
Standard Shipping: AUD $30 for orders less than AUD $300
Free shipping on orders over AUD $300
REST OF WORLD SHIPPING CHARGES
Standard Shipping: AUD $30 on all orders
Free Shipping on orders over AUD $300
For shipment updates please use the tracking link provided or contact your local postal service with your tracking number.
By accepting our terms and conditions upon placing your order you agree that Bree & Sam is not liable for any delay in delivery. Please allow an additional 5 to 7 business days for delivery of any orders to Western Australia or outside of a metropolitan area.
We have limited control over delivery times and recommend phoning the carrier listed on your email notification. Drivers are not hired by Bree & Sam and therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party.
Q. When will my order be shipped?
A. Orders are packed and shipped daily, Monday through to Friday (except public holidays)
Q. How will my order be sent and how long will it take to arrive?
A1. Australian shipments are sent via local courier or by Australia Post (whichever is the quickest method to get to you!). Estimated delivery after collection date is 2-5 working days depending on your location and seasonal or postal delays. Please allow extra time for orders to Western Australia, or remote locations.
A2. International shipments are shipped via Australia post express which utilizes your local postal service in your country. Estimated delivery after pick up is 5 – 10 working days, depending on your countries postal service.
Q.Which countries do you ship to?
A. We ship to all Countries except – Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services.
Q. Do you ship to my PO box or street address?
A. It’s up to you! Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn’t have a door to door government postal system – then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won’t be sent – or if it slips through the system and gets shipped – we are not responsible if it doesn’t arrive or takes many many weeks – sorry!
Q. I think I made a typo in the address field when I placed my order – what should I do?
A. However, you type your address in your order, is exactly how it is labelled. So please email us at email@example.com urgently if you think you made a mistake.
Also – all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee
IMPORTANT NOTE – Bree & Sam is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Bree & Sam or refunded. Please check with your local government before ordering.